Why pay with PayPal?

Protection you need, peace of mind you deserve

Keeping your financial information secure is absolutely essential when buying online. Whether it's ecommerce, sending money or buying with debit and credit cards online, trust PayPal to help keep your transactions secure.

Protection you can count on

If you don't receive the item that you ordered, or it shows up significantly different from its description, you may qualify for Purchase Protection, and we'll reimburse you for the full purchase price plus any original shipping costs, subject to terms and limitations. If you are charged for a transaction that you didn't make, let us know within 60 days, and we've got you covered.

You're Protected If:

1. You were charged for something you didn't purchase.
This may mean someone has used your PayPal account without your knowledge or approval. Report it within 60 days and PayPal will investigate. You will be covered by our $0 Liability for Eligible Unauthorized Transactions program.

2. Your order never arrives.
All you have to do is log in to your account and open a dispute to get the refund process started. 

3. Your order arrives, but it's significantly different than it was described.
There are a variety of scenarios that meet this condition, for instance:

• You received a completely different item. 
  Example: You purchased a book, but received a DVD.

• The item is missing parts or features, and this was not disclosed. 
  Example: The listing said batteries included, but they weren't.

• You purchased a specific quantity of an item, but received the wrong amount. 
  Example: You purchased five pairs of fuzzy dice and only received four.

• The item was damaged en route to its destination. 
  Example: You bought a beautiful antique lamp, and it arrived in pieces.

• You received a counterfeit version of the item.
  Example: You purchased a Rolex, but received a Faux-Lex.

Refunds 

If an order doesn’t arrive or it doesn’t match the description, we’ll reimburse the full cost of eligible purchases plus original shipping.

Responsive Support

We're here to help. Tell us if you suspect strange activity, identity theft, or phishing and we’ll be on the case. Help us by forwarding any suspicious emails to spoof@paypal.com so we can investigate.

                                    Security for buyers

• Your financial information
  PayPal helps keep your transactions secure by not sharing your full financial information with sellers.

• 24/7 Monitoring
  We monitor transactions 24/7. That should help you rest easy.

• Secure technology
  Our encryption help keeps your online transactions guarded from start to finish.

• Fraud prevention
  Contact us if anything seems suspicious so we can help you protect yourself from fraudulent charges against your account. We'll never ask for sensitive information in an email.

• Dispute resolution
  If there’s a problem with a transaction, we’ll put a hold on the funds until the issue is resolved. We investigate and stay involved every step of the way.

• Purchase protection around the globe
  Buy or sell around the globe. We process 25 currencies in over 200 markets to make sending, spending, and selling simple and secure.