order & delivery info

Orders

Can't find the answer? Give us a ring at 87775955

shipping fees

Shipping is free on all domestic orders, and, if a product is under warranty and you are claiming parts, there is no charge.

payment

We accept MasterCard, Visa, Amex, Apple and Google Pay. 

delivery times within Singapore

Most orders ship within 24 hours (excluding weekends and holidays) with Qxpress or Singpost, so your item should arrive within 3 business days. 

order status

After you place an order, you will receive an order confirmation email that includes the tracking number and shipment method of your order (Qxpress) (Singpost). At that point, you can check your order status at any time by signing into my account.

If you would like further assistance in tracking your order, email Customer Support at info@ailifeholdings.com, or call us at 87775955, 7/24.

canceling an order

Once you place an order, our efficient team packs and ships your item(s) as quickly as possible. Because of this, orders already in the shipping process cannot be modified. However, if you do not love the product when it arrives at your door, just follow our return policy and send the product back to us free of charge.

purchasing products outside Singapore, International

please refer to the table below:

Please Note

- For Express service, kindly contact us for rate & timing

- Please note: Standard shipping may take a little longer to dispatch during busier periods.

- Some countries outside of Singapore may be subject to additional custom & import fees, import fees upon delivery. kindly check with your local custom for more details.

* Above rates, does not include any others import fee, kindly check with you local custom for more details.

 

Refusing to Pay Customs

If you choose to refuse the customs fee and the parcel is returned back to AI Life Holdings, a shipping & handling fee may be deducted from your refund.

If you're still unsure on whether you'll be subject to customs fees, we'd recommend contacting your local customs office for more information before placing your order.